Delivery terms & Fees

ZNZ ELECTRONICS s.r.o. provides 2 types of shipment mediary services: parcel & pallet shipment.

The client is not obliged to accept our offer and can instead opt to organize his/her own transport.

We offer delivery only as an additional (charged) service to our clients.

The delivery fee is not included in the price of the products; it gets CALCULATED SEPARATELY after the order is packed.

• How is the delivery fee calculated?
  
  • Freight is calculated individually for each order, based on the Zone to which a country belongs, on the size of the order, and in terms of real costs.
• What does the delivery fee include?
  
  • The delivery fee covers the full insurance of each packet, the boxes and protective material, and the packing of orders.

In order to ease the decision-making process for our clients regarding transportation choice, we've provided below a comprehensive table suggesting for which countries which supplier offers better rates.

• DHL: IE, FR, EL, PT, FIN, SE, MT, RS
• GLS: PL, AUS, HU, BE, NL, LUX, DK, SI, EE, CH, LT, EST, LV, IT, RO, GB, ES, BG, CRO, NO, CY

Please note that DHL covers territorially few countries that GLS does not.

Freight is calculated based on the Zone to which a country belongs, on the size of the order and in terms of real costs. The minimum value for a single order is 500 EUR. The expenses for the shippment reflect the real costs undertaken by ZNZ ELECTRONICS Ltd. These refered real costs cover the full insurance of each packet, the boxes and protective material, as well as a negligible cost for the speedy packing of orders.

Please find here the detailed DHL calculation of the delivery price.

Please find here the detailed GLS calculation of the delivery price.

The orders are shippen on the same day we receive the funds on our bank account.

Keep in mind that we do not ship the goods based on a TT-copy of executed payment, unless a previous such arrangement has been agreed to with the client.

The bank account is check daily at noon. Orders are shipped everyday at 4 PM.

Delivery times depend on the chosen forwarder and your country of destination.

It can range FROM 2 TO 10 DAYS.

Please contact us in case you need more concrete information.

Safety protocol to be followed when receiving the goods.

All orders have been carefully packed, using special protective covers for each item, and protective styrofoam pieces to fill in the gaps. For very big boxes, we've added a layer of stirofoam sheets on each side of the box. The packing process is video recorded. The parcels with the packed goods have been insured.

Visible outer box damage

• Immediately fill a damage report with the delivery guy upon receiving the box (the Damage Report file is always carried by the delivery guy of DHL or GLS)
• Take photos of the following:
  

  1. The original outer box from all side

  2. Picture of the inside of the box before taking the items out for inspection, while they are still wrapped in their protective bubble cover

  3. Picture of any damaged item (perfume or scented product)

  4. Picture of the Shipment label , where the Tracking No. of the packet is indicated, as well as the Shipper’s and Client’s contact details

• Inform us IMMEDIATELY after receiving and inspecting the damaged box via e-mail, containing:
  

  1. A written description of the damaged/missing items (item name & no. of pieces)

  2. Attached photos (above mentioned)

After the 3rd day we can not obtain any damage claims from the insurance. As the Shipper, we have only this very tight time frame to report the damage to the transport provider, in accordance to our transport contract.

Damaged/Missing items, without any visible outer box damage

• Take photos of the following:
  

  1. The original outer box from all side

  2. Picture of the inside of the box before taking the items out for inspection, while they are still wrapped in their protective bubble cover

  3. Picture of any damaged item (perfume or scented product)

  4. Picture of the Shipment label, where the Tracking No. of the packet is indicated, as well as the Shipper’s and Client’s contact details

• Inform us IMMEDIATELY after receiving and inspecting the damaged box via e-mail, containing:
  
  • A written description of the damaged/missing items (item name & no. of pieces)

  • Attached photos (above mentioned)

After the 3 rd day, we can not obtain any damage claims from the insurance. As the Shipper, we have only this very tight time frame to report the damage to the transport provider, in accordance to our transport contract.

Please keep in mind that our wholesale division WILL NOT BE ACCEPTING ANY RETURN OF GOODS, after they have been ordered and shipped.

Exceptions to this rule will apply only for damaged or spoiled goods for which the client can provide us with a valid reason for which he/she wants to return the goods.

More details on this can be found under Complaints.

In some specific cases we provide our clients with a retour label (= sending the goods back at our expense). It is essential that the customer carefully packs the goods and sends them back through the institution with which the transport company cooperates (usually local post office). 

It is not possible to send a courier to pick up the goods. Thank you for your understanding.